Send a model and fault, not a presumed diagnosis

If you are arranging a Dyson repair from Glen Waverley, send Dusti the exact model, symptoms and postcode. Describe warning messages, charging behaviour, poor pickup or unusual noise, plus any damage or previous work. A symptom alone does not prove which part needs replacement.

Maintenance follows the exact machine

Use only the filter and attachment care specified for your model. Do not adopt a universal paid annual service, battery discharge routine or washing schedule from another machine.

Confirm the transport arrangement

Ask whether your specific address is eligible for pickup and return, and confirm current arrangements before booking. If you prefer drop-off, confirm the actual address and appointment requirements. This guide does not claim there is a Dusti workshop in your suburb.

Ask about the complete proposed work

Clarify the assessment fee, service inclusions, additional parts and fault-specific labour, transport and any charges if you do not proceed. Ask which components are proposed and what warranty applies. Do not assume every repair uses manufacturer parts or is cheaper than replacement.

Clarify timing before relying on the machine

Confirm current availability and parts for your model. No same-day or next-day promise follows from living nearby. If you need the machine for a particular date, explain that before arranging transport.

Use permitted owner care first

For safe routine checks, use the exact Dyson manual. Do not open electrical housings or batteries. Stop use for burning smells, battery damage or liquid exposure. Check possible manufacturer guarantee coverage before paid independent work.

Ask Dusti before booking

Dusti is an independent repair business. The service booking is A$95, with optional A$30 Melbourne pickup and return within the service area (A$125 combined). Parts and fault-specific repair work may cost extra. Confirm the exact model support, current inclusions, complete proposed cost and coverage before booking.

Send your model and symptoms, check collection coverage or view service options. Browse current refurbished listings; stock and accessories vary.