A clear fault description helps you discuss a Dyson repair. You do not need to identify the failed part yourself: record what the machine does, the model and any warning lights.

1. Weak suction

Note whether pickup is poor everywhere or only with one head. Check the bin and accessible air path using your model’s instructions.

2. Pulsing or repeated stops

Record the pattern, cleaning mode and any warning message. Pulsing alone is not enough to diagnose a battery fault.

3. No power

Explain whether lights or the display respond and whether the charger is connected correctly. Do not open electrical components.

4. Short runtime

Note the approximate minutes per charge and the power mode used. Compare like-for-like cleaning conditions.

5. Brush head not spinning

With the machine off and power disconnected, follow the head instructions to check accessible tangles or debris. Tell the repairer if another compatible head behaves differently.

6. Trigger or button difficulty

Describe sticking, visible damage or intermittent operation. Avoid forcing a damaged control.

7. New noise or smell

Stop using the vacuum if it develops grinding, smoke, a burning smell or signs of damage. Describe when the symptom started.

Send useful details with your enquiry

A model-label photo, a short description and the checks already completed are more useful than a guessed diagnosis. Use official Dyson support for model-specific instructions, and our common Dyson problems guide for an overview.

Discuss a Melbourne repair with Dusti

Send your model, symptoms and suburb through our contact form or call 0425 801 741. The service booking is $95, with optional Melbourne pickup and return for $30. Parts and fault-specific repair work may cost extra. Check service inclusions and collection coverage.