A school repair enquiry benefits from clear equipment records and an agreed contact for approvals. Confirm the exact Dyson models, proposed scope and transport arrangements rather than relying on claims about existing school customers or guaranteed downtime.

Create a record for each machine

List the asset identifier, model, serial number, affected attachment and reported fault. Keep chargers and tools matched to their machines. If several vacuums have different symptoms, describe each separately rather than requesting the same part replacement for the whole group.

Keep unsafe equipment out of use

Identify who reported a burning smell, unusual heat, electrical damage or liquid exposure and stop further use of that machine. Do not ask cleaning staff to reproduce an unsafe fault. Follow the school’s established equipment procedures and the manufacturer instructions for ordinary user care.

Set approval and cost requirements

Nominate the person who can authorise assessment and additional work. Tell the repairer what written quote, purchase order or invoice details your organisation requires. Ask whether pricing is per machine and what charges apply if an item is not repairable or the proposal is declined.

Plan transport and continuity

Confirm the school address, collection coverage, access times and return contact. Record included accessories and ask whether the main unit, head and charger are needed. Arrange the school’s own cleaning continuity plan rather than assuming a loan machine, priority service or a guaranteed same-day return is available.

Confirm scope before sending equipment

Ask Dusti about support for every model and part availability. Clarify whether the proposal is a one-off job or another arrangement; this guide does not establish a preventive maintenance contract. Ask about the warranty for the agreed work and keep the final record with the school’s asset information.

Discuss the booking with Dusti

Dusti is an independent repair business. Dusti’s service booking is A$95. Optional Melbourne pickup and return within the service area is A$30, making A$125 combined. Parts and fault-specific repair work may cost extra. Confirm exact model support, inclusions, coverage and the applicable warranty before booking.

View service options, check Melbourne pickup coverage or send your model and fault details.