If you are enquiring from Surrey Hills, confirm the exact machine and service arrangements before booking.

Confirm timing before relying on it

Ask for current availability and expected turnaround for your specific fault. A compatible part may need ordering; do not assume same-day collection or repair.

Send a model and fault summary

Include a photograph of the model label, the symptom, warning messages and checks already completed. Mention damage, liquid exposure or earlier work. A description helps arrange assessment but may not establish a diagnosis remotely.

Confirm transport and address

Check Melbourne coverage and confirm your actual address with Dusti. Ask about current drop-off or postage arrangements before travelling or sending a machine. The Melbourne pickup fee does not establish nationwide freight pricing.

Approve the particular work

Request the diagnosed fault, proposed compatible parts and total cost. Ask for the repair warranty and charges if you choose not to proceed. Check possible manufacturer coverage before paying for independent work.

Use documented information

This page offers an enquiry checklist, not a verified customer case study. It does not promise a specific customer outcome, genuine-parts policy, certification, local workshop or guaranteed turnaround. Ask about the arrangements relevant to your machine.

Use the instructions for your exact machine

Use the manufacturer’s owner guide for permitted checks, removal and refitting of user-accessible parts. Check the cleaner head separately; attachments can have different care requirements. Record the warning message and checks already completed if a symptom persists.

Stop use if there is a burning smell, liquid exposure, damaged electrical parts or visible battery damage. Do not keep running a faulty machine to demonstrate it. Never open a battery pack, bypass a safety cut-out or carry out internal electrical work as routine maintenance.

Discuss the model and fault with Dusti

Dusti is an independent vacuum repair business. The service booking is A$95. Optional Melbourne pickup and return within the service area is A$30, or A$125 combined. Parts and fault-specific repair work may cost extra. Confirm exact model support, coverage, the proposed work and current turnaround before booking. Check possible manufacturer guarantee coverage before arranging paid independent work.

Send your model and symptoms, check service options and confirm Melbourne pickup coverage.