If you no longer want your Dyson, contact Dusti about collection before putting it in a bin or leaving it outside. Tell us the model, its condition and your suburb, and confirm what is accepted, whether a collection fee applies and how to prepare it. A repair booking and an unwanted-vacuum collection are different requests.

See Dusti’s unwanted Dyson collection page for the collection enquiry route.

Decide what you want to do with the machine

If you want to keep it, ask about repair options first. If you want it collected instead of discarded, say that clearly. You do not need to assume a machine is repairable to enquire about handing it over. Equally, an enquiry does not establish that every item or address is accepted.

For a repair decision, compare the diagnosed fault and complete cost with a suitable replacement. Our repair-versus-replacement guide explains the questions to ask. A machine’s age or appearance alone cannot establish its remaining useful life.

Send the information needed for collection

  • The Dyson model and, if available, a photo of the model label.
  • Your suburb and whether access or parking needs discussion.
  • Whether the vacuum is cordless or corded.
  • Any missing parts, liquid exposure, electrical damage or battery damage.
  • The attachments, charger and accessories you would like to include.

Confirm the collection time and handover arrangements. Do not leave the machine unattended outside unless Dusti has explicitly agreed to that arrangement.

Keep a damaged battery out of normal handling

Follow CFA battery safety guidance when a lithium-ion battery shows damage or unusual heat.

If the battery is visibly damaged, swollen, leaking or unusually hot, do not charge or operate the vacuum. Tell the collection provider before moving or transporting it and ask for appropriate handling advice. Do not open the pack or attempt to remove cells. A standard postage or collection arrangement should not be assumed suitable for a damaged lithium battery.

If Dusti cannot accept the item, contact your council or an appropriate battery or e-waste collection service about its current acceptance rules. Tell them about damage before taking the item in. Do not assume that a general appliance drop-off accepts loose or damaged batteries.

Prepare only as agreed

Switch the vacuum off and unplug its charger. Follow its instructions if emptying the bin is safe. Keep the charger and accessories together and check what the recipient actually wants included. Avoid washing electrical parts or dismantling the machine to make it look cleaner.

Keep a note of what you handed over. Ask the recipient what will happen to the machine and components if that matters to your decision; this guide does not certify a particular recycling process or guarantee that every component is recycled.

Confirm costs separately

The optional A$30 Melbourne transport charge associated with a Dusti service booking does not establish the price of collecting an unwanted machine. Ask about current unwanted-vacuum collection terms before relying on a free or fixed-price pickup.

Ask Dusti about your vacuum

Dusti is an independent vacuum repair business. The service booking is A$95, with optional A$30 Melbourne pickup and return within the service area (A$125 combined). Parts and fault-specific repair work may cost extra. Confirm support for your exact model, coverage and the proposed work before booking.

View service options, check pickup coverage or contact Dusti. If replacement makes more sense, check current refurbished stock and the individual listing’s condition, accessories and warranty.