Pulsing on and off
Most likely a blockage.
Your Dyson pulses to protect the motor when airflow is restricted. It’s rarely the battery.
Check this first
Done all three and it’s still not right? That’s our job.
Dyson not working? Let’s find out why.
Tap the part that’s playing up, or pick a symptom. You’ll get the likely cause, what to check at home, and when to hand it to us.
Tap a part
What is your Dyson doing?
General checks for Dyson cordless stick vacuums. Switch it off and remove the battery or unplug the charger before you handle the head or brush bar.
Won’t turn on
Battery, trigger or charger.
No lights at all usually means a flat or worn battery, or a failed trigger or power button.
Check this first
Done all three and it’s still not right? That’s our job.
Won’t charge
Charger, contacts or battery.
Flashing lights, or no lights while charging, point to the charger, the charging contacts or the battery itself.
Check this first
Done all three and it’s still not right? That’s our job.
Stops after a few minutes
Most likely a worn battery.
Lithium-ion batteries lose capacity with age. Boost mode and motorised heads drain them much faster.
Check this first
Done all three and it’s still not right? That’s our job.
Weak suction
A dirty filter or a blockage.
Most suction loss comes from a clogged or damp filter, a packed cyclone or something stuck in the wand.
Check this first
Done all three and it’s still not right? That’s our job.
Brush bar won’t spin
Hair wrap, or a head fault.
Hair and thread wrap around the brush bar and stop it. If it still won’t spin when clean, the head or its motor needs repair.
Check this first
Done all three and it’s still not right? That’s our job.
Blockage warning on screen
Usually a blockage.
On models with a screen, like the V11, V12 and V15, a warning appears when airflow is restricted.
Check this first
Done all three and it’s still not right? That’s our job.
Burning smell or loud noise
Stop using it for now.
A burning smell, grinding or screeching can mean a motor or bearing problem. Running it can make it worse.
Check this first
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 from 88 reviews on Google. Read them all.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson troubleshooting questions.
Why does my Dyson keep cutting out?
Most often it’s a blockage, which makes it pulse or stop to protect the motor. A worn battery is the next most common cause, especially if it cuts out sooner each time.
Why has my Dyson lost suction?
A dirty or damp filter, a full bin or a blockage in the wand or head. Wash the filter, let it dry for 24 hours and check for anything stuck.
Why won’t my Dyson turn on?
Usually a flat or worn battery, a battery that isn’t seated properly, or a trigger or power button fault. Charge it fully and try again. If there are still no lights, book a service.
Is it safe to keep using a Dyson that smells like burning?
No. Switch it off and let it cool. A burning smell can point to a motor, bearing or electrical fault, and running it can cause more damage.
When should I stop troubleshooting and book a repair?
When you’ve done the basic checks and the fault is still there, or as soon as you notice a burning smell, grinding noise or physical damage.
Still not working? We’ll sort it.
Book online in a minute. We’ll take it from there.