Hair and thread wrapped around the bar
Hair winds tightly around the brush bar and into the end bearing until the bar can’t turn freely.
Check: Take the brush bar out and cut the hair away, including at the ends.
Dyson head not spinning? Here’s what to check.
If the brush bar has stopped, or spins then stops, it’s usually hair wrap or a dirty connection. Here’s how to tell, and when it’s a repair.
Tap a part
Why the brush bar stops.
Most likely first. Tap a part on the drawing to jump to it.
Something jammed in the head
A sock, cable tie or hard debris can stall the bar. The head stops to protect its motor.
Check: Look inside the head opening and around the bar for anything caught.
Dirty or damaged contacts
The head gets its power through small metal contacts where it clicks into the wand. Dust or a bent contact cuts power to the bar.
Check: Wipe the contacts on the head, the wand and the machine, then try the head directly on the machine.
A worn motor or bearings in the head
If it’s clean and still won’t spin, or only turns when you push it along, the head’s motor or bearings have usually worn out.
Check: Nothing more at home. We test the head and quote the repair or a replacement before fitting.
Try this at home first.
Switch it off and take the battery off, or unplug the charger, before you open anything up.
Book a service straight away if
- The bar still won’t spin after a clean
- You smell burning or hear grinding from the head
- The head or wand is cracked or a contact is bent
Tick them off as you go
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 on Google, after thousands of vacuums repaired. Read the reviews.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson head questions.
Why is my Dyson head not spinning when there’s no blockage?
Check the contacts where the head meets the wand, and try the head directly on the machine. If it spins there, the wand is the problem. If it still won’t spin, the head’s motor or bearings usually need repair.
Can I keep using my Dyson if the brush bar won’t spin?
It will still pick up on hard floors, but carpets won’t clean properly, and a jammed bar can strain the head motor. Clear it before you keep using it.
How do I take the brush bar out?
Switch it off and remove the head. On most Dyson cordless heads you undo the end cap with a coin and slide the bar out.
Is the problem the head or the wand?
Try the head straight on the machine, without the wand. If it spins, the wand’s wiring or contacts are at fault. If it doesn’t, it’s the head.
How much does it cost to fix?
Our $95 service includes finding the fault. If the head needs parts or replacing, we quote that before we fit anything. How pricing works.
Head still not spinning? We’ll sort it.
Book online in a minute. We’ll take it from there.