A dirty or damp filter
A clogged filter chokes the airflow. So does a filter that went back in before it was fully dry.
Check: Rinse the filter in cold water, with no detergent, and let it dry for at least 24 hours.
Dyson losing suction? Let’s get it back.
Weak suction is nearly always an airflow problem: a dirty filter, a packed cyclone or something stuck. Work through these checks, then hand it to us if it’s still weak.
Tap a part
Why suction drops.
Most likely first. Tap a part on the drawing to jump to it.
A blockage in the wand or head
Hair, fluff and small objects collect at the bends: the head neck, the wand and the bin inlet.
Check: Take the wand off and look through it, then check the head neck and the bin inlet.
A packed cyclone or bin
Fine dust coats the mesh shroud inside the bin and slows the airflow, even when the bin looks empty.
Check: Empty the bin and wipe the mesh shroud with a dry cloth or brush.
Worn seals or a motor fault
If it’s clean and clear and still weak, a worn seal, a cracked part or a motor fault is letting air in or reducing power.
Check: Nothing more at home. We test it and quote any parts before fitting.
Try this at home first.
Switch it off and take the battery off, or unplug the charger, before you open anything up.
Book a service straight away if
- It’s still weak with a clean, dry filter
- You hear a whistle or air escaping from the body
- There’s a burning smell or a new loud noise
Tick them off as you go
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 on Google, after thousands of vacuums repaired. Read the reviews.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson suction questions.
Why has my Dyson lost suction with no blockage?
Check the filter first, then the mesh shroud inside the bin. If both are clean and it’s still weak, a worn seal, a crack or a motor fault is likely, and it needs a service.
How often should I wash my Dyson filter?
Dyson recommends washing it at least once a month. Always let it dry fully, for at least 24 hours, before you put it back.
Will a new filter fix weak suction?
Only if the filter is the problem. An old filter that won’t come clean can restrict airflow, but a blockage or seal problem won’t be fixed by a new one.
Can a worn battery cause weak suction?
Not usually. A worn battery shortens runtime or makes it cut out. Weak suction on a full charge points to airflow.
Is it worth servicing a Dyson that has lost suction?
Usually, yes. Our $95 service includes a full clean and finding the fault, and we quote any parts before fitting. How pricing works.
Still weak? We’ll sort it.
Book online in a minute. We’ll take it from there.