The charger or the power point
A faulty power point, a damaged cable or a failed charger means no power reaches the battery.
Check: Try a different power point and check the cable and plug for damage.
Dyson not charging? Here’s what to check.
If the lights don’t come on, keep flashing, or the battery runs flat straight away, the fault is in the charger, the contacts or the battery. Rule out the simple ones first.
Tap a part
Why it won’t charge.
Most likely first. Tap a part on the drawing to jump to it.
Dirty or damaged charging contacts
Dust or a bent contact on the battery, the charger plug or the dock stops it charging properly.
Check: Unplug it and gently clean the contacts with a dry cloth.
A worn or faulty battery
Lithium-ion batteries wear with age. Flashing lights on many models point to a battery or charging fault.
Check: Leave it on charge for a few hours. If it still won’t hold charge, the battery needs testing.
It’s too hot or too cold
Dyson batteries won’t charge outside a set temperature range, for example straight after heavy use or in a cold garage.
Check: Let it cool down, then charge it indoors at room temperature.
Try this at home first.
Switch it off and take the battery off, or unplug the charger, before you open anything up.
Book a service straight away if
- It still won’t charge on a known good power point
- The battery or charger gets hot, swells or smells
- It charges but runs flat within a few minutes
Tick them off as you go
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 on Google, after thousands of vacuums repaired. Read the reviews.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson charging questions.
Why is my Dyson flashing and not charging?
Flashing lights usually mean a charging or battery fault, or that the battery is too hot or cold to charge. Let it reach room temperature, clean the contacts and try again.
Can I use a different charger?
Use the correct Dyson charger for your model. The wrong charger may not charge it, and could damage the battery.
How do I know if it’s the charger or the battery?
If the charger light doesn’t come on at all, suspect the charger or the power point. If it charges but drains fast, it’s usually the battery. We test both.
Do you replace Dyson batteries?
Yes. We test and replace batteries for the V7 to V15. See Dyson battery replacement.
Is a swollen or hot battery dangerous?
Stop using and charging it straight away and keep it away from anything flammable. Book a service so we can check it safely.
Still not charging? We’ll sort it.
Book online in a minute. We’ll take it from there.