Hair wrapped around the brush bar
Long hair winds into the ends of the bar and the end bearing. On a V10 the head slows, stutters, then stops to protect its motor.
Check: Take the brush bar out and cut the hair away, especially at both ends.
Dyson V10 head not spinning? Here’s what to check.
On a V10, a head that stops or stutters is usually hair wrap or a dirty connection between the head and the wand. Here’s how to tell, and when it needs us.
Tap a part
Why a V10 head stops.
Most likely first. Tap a part on the drawing to jump to it.
Something jammed in the head
Hard debris or a sock in the head opening can stall the bar even when the rest of the airflow is clear.
Check: Look inside the head opening and around the bar for anything caught.
Dirty contacts between head and wand
Power reaches the head through small contacts at each joint. Dust or a bent contact cuts it, even though suction still works.
Check: Wipe the contacts on the head, both ends of the wand and the machine, then try the head straight on the machine.
A worn motor or bearings in the head
If it’s clean and still won’t spin, or only turns when you push it, the head’s motor or bearings have usually worn.
Check: Nothing more at home. We test the head and quote the repair or a replacement before fitting.
Try this at home first.
Switch it off and take the battery off, or unplug the charger, before you open anything up.
Book a service straight away if
- It still won’t spin after a clean
- It spins on the machine but not on the wand
- You smell burning or hear grinding from the head
Tick them off as you go
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 on Google, after thousands of vacuums repaired. Read the reviews.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson V10 head questions.
Why is my Dyson V10 head not spinning when there’s no blockage?
Check the contacts where the head meets the wand and try the head directly on the machine. If it spins there, the wand is at fault. If not, the head’s motor or bearings usually need repair.
Can I use my V10 if the brush bar won’t spin?
It still picks up on hard floors, but carpets won’t clean properly and a jammed bar strains the head motor. Clear it first.
Is it the head or the wand on my V10?
Fit the head straight to the machine. If it spins, the wand’s wiring or contacts are the problem. If it doesn’t, it’s the head.
Do you fix Dyson V10 heads?
Yes. Our $95 service includes finding the fault, and we quote any repair or replacement head before we fit anything.
V10 head still stuck? We’ll sort it.
Book online in a minute. We’ll take it from there.