A dirty or damp filter
The V11’s filter sits at the back of the machine. Clogged or still damp, it chokes the airflow.
Check: Rinse the filter in cold water, with no detergent, and let it dry for at least 24 hours.
Dyson V11 losing suction? Let’s get it back.
On a V11, weak suction is usually a clogged filter, a packed cyclone or a blockage, and the screen will often tell you so. Work through these checks first.
Tap a part
Why a V11 loses suction.
Most likely first. Tap a part on the drawing to jump to it.
A blockage the screen is warning about
When airflow is restricted, the V11 shows a blockage warning on its screen. Hair and fluff collect at the head neck, the wand and the bin inlet.
Check: Take the wand off and look through it, then check the head neck and the bin inlet.
A packed cyclone or bin
Fine dust coats the mesh shroud inside the bin and slows the airflow, even when the bin looks empty.
Check: Empty the bin and wipe the mesh shroud with a dry cloth or brush.
Worn seals or a motor fault
If it’s clean and clear and still weak, a worn seal, a cracked part or a motor fault is letting air in or reducing power.
Check: Nothing more at home. We test it and quote any parts before fitting.
Try this at home first.
Switch it off and take the battery off, or unplug the charger, before you open anything up.
Book a service straight away if
- The blockage warning stays on after you’ve cleared everything
- It’s still weak with a clean, dry filter
- There’s a burning smell or a new loud noise
Tick them off as you go
Done all three and it’s still not right? That’s our job.
How a Dusti repair works.
Book a service
Pay $95 online, or $125 with pickup and return within about 15 km of the CBD.
Get it to us
We collect it, you drop it at Dusti HQ on St Kilda Road, or you post it from anywhere in Australia.
We find the fault
We service your Dyson, diagnose what’s wrong and quote any parts before it comes back to you.
Found the fault. Fixed it properly.
Rated 4.9 on Google, after thousands of vacuums repaired. Read the reviews.
“Fabulous service! Identified the issue, got the parts and fixed in a timely manner.”
“Skip your visit to the Camberwell Dyson centre and visit Warren from Dusti instead! My Dyson came back like a brand new machine!”
“From the initial contact to the return of my vacuum cleaners I received the highest standard of customer service. My vacuums are as good as new.”
How should we get it?
Choose how your Dyson gets to us. The service is the same either way.
Book pickup and return for $125
You pay $125 now. Parts are quoted before fitting.
Replacement parts, such as batteries or cleaner heads, and fault-specific repairs are quoted separately. How pricing works · Check pickup area
Dyson V11 suction questions.
Why is my Dyson V11 not suctioning properly?
Most often it’s a dirty filter, a packed cyclone or a blockage in the wand or head. Clean the filter and clear the airflow path first.
Why does my V11 show a blockage warning when nothing is blocked?
Check the filter and the mesh shroud, which can restrict airflow without an obvious blockage. If the warning stays on after that, book a service.
How often should I wash my V11 filter?
Dyson recommends at least once a month. Let it dry fully, for at least 24 hours, before you refit it.
Do you repair Dyson V11s?
Yes. Our $95 service includes a full clean and finding the fault, and we quote any parts before fitting.
V11 still weak? We’ll sort it.
Book online in a minute. We’ll take it from there.